Frequently Asked Questions

• How do I change my reply to address?

• How do I create an e-mail message offline?

• How do I add another e-mail account to Outlook Express?

• Why does my mail program start to download messages then time out?

• What is Spam?

• What is a POP3 server?

• What is an SMTP server?

Frequently Asked Questions

How do I change my reply to address?

1. Open "Outlook Express".
2. Click on the "Tools" drop-down menu at the top of your screen.
3. Click on "Accounts", then click the "Mail" tab.
4. You should see your default mail account (it may be mail.ebtech.net). Click it.
5. Click on "Properties" to the right of the "Accounts" box to change your reply address.

How do I create an e-mail message offline?

You will have to open your e-mail program as normal. If asked to "Connect", hit "Cancel". Compose your message as you normally would. When you are done, click the "Send" button to connect to the Internet and send your message.

How do I add another e-mail account to Outlook Express?

1. With Outlook Express open, click on "Tools" > "Accounts".
2. Click on the "Mail" tab at the top of the window.
3. Click "Add", then select "Mail".
4. Type in a "Display Name" that represents the e-mail account and click 'Next".
5. Type in the e-mail address and click "Next".
6. Define the "Incoming Mail Server" a "POP3".
7. Enter the "Incoming Mail Server" (POP3) as "mail.ebtech.net".
8. Enter the "Outgoing Mail Server" (SMTP) as "mail.ebtech.net".
9. Click "Next".
10. Enter the account name (I.E.) 'johndoe2'.
11. Define a password, and enter it in the "Password" field.
12. Click "Next".
13. Click "Finish".
14. Click "Close".
15. That's It! Click the "Send and Receive" button to check your e-mail accounts.

Why does my mail program start to download messages then time out?

There may be a large message or possibly a corrupt message causing this. Try accessing your email using EBTech's WebMail feature. You can select and download (or delete) any of your messages from this screen. If you still have trouble downloading the email after removing the suspicous message through Webmail, don't hesitate to contact our Technical Services department for assistance.

What is Spam?

Spam is unsolicited e-mail on the Internet. From the sender's point-of-view, it's a form of bulk mail, often to a list culled from subscribers to a Usenet discussion group or obtained by companies that specialize in creating e-mail distribution lists. To the receiver, it usually seems like junk e-mail. In general, it's not considered good netiquette to send spam. It's generally equivalent to unsolicited phone marketing calls except that the user pays for part of the message since everyone shares the cost of maintaining the Internet.

Some apparently unsolicited e-mail is, in fact, e-mail people agreed to receive when they registered with a site and checked a box agreeing to receive postings about particular products or interests. This is known as both opt-in e-mail and permission-based e-mail.

What is a POP3 server?

The POP3 server is the incoming mail server and stands for "Post Office Protocol". When your mail program checks your mail it is the POP3 server that delivers it to you. EBTech's POP3 server is: mail.ebtech.net.

What is an SMTP Server?

SMTP is the outgoing mail server and stands for "Simple Mail Transfer Protocol". When you compose a message and send it, this server is responsible for getting your mail to the intended recipient. EBTech's SMTP server is: mail.ebtech.net.