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EBTech Remote Connection - Casper

Casper

With EBTech's 21st anniversary just around the corner, it is with mixed emotions that we announce that EBTech.net will be leaving the Internet business.

Having started as a computer repair and services company in the summer of 1994 and only a few short months later, bringing commercial internet service to Sarnia-Lambton, we've seen and have been a part of some amazing things that we will not soon forget. With the ever changing Internet space and marketplace, being a small, community-based, ISP is no longer sustainable.

Though we will no longer be providing Internet services and will eventually exit the market completely, we are positioning our customers to be well taken care of and to continue to enjoy real service from a real independent internet service company that truly cares about their clients. We are working with TekSavvy to help transition our clients to their world-class network. In addition to helping our customers, it will help TekSavvy to increase their footprint in the Sarnia-Lambton community and expand their service offerings to you, our valued customers, and to the community as a whole.

EBTech has always been about providing real customer service and to offering the best we can at an affordable rate. When that is no longer a possibility, it is, we believe, our responsibility to pass the torch and assist our customers in getting the service they deserve from those who can truly provide it. We are confident that, though this is an anxious period with some pending change, in the coming months, you will look back at this time as a minor inconvenience resulting in a continued or improved customer service experience.

In addition, TekSavvy's service offerings are extremely comprehensive in the internet business - on top of being the leading independent in DSL service, they also offer world-class service in cable internet, fixed wireless, voice over IP (VOIP) and much more. You would be well advised to check out how they can reduce your costs and assist you with your internet needs going forward.

For more information on TekSavvy, visit www.teksavvy.com. If you wish to sign-up for one of their services, we encourage you to let them know that EBTech sent you - they might have a special offer just for you. (Use offer code "ebtech" when signing up for their DSL service and they'll waive the set-up fee until September 30, 2015).

Thank you for your support over the last 21 years - it was great to be a part of your lives and for you to be a part of ours. Thank you Sarnia!

Information About the Transition (click on links below):

Residential DSL Customers

Residential DSL Customers

After nearly 21 years of servicing Sarnia, as of July 31, 2015 we will no longer be providing Internet access services. To support our valued customers with this transition and to limit interruptions where possible, we have engaged another great independent Internet service provider – TekSavvy – to assist.

As a customer of our DSL-based Internet access service, you can take advantage of TekSavvy’s awesome rates, friendly service and 24-hour technical support. For EBTech customers, TekSavvy will waive the activation fee (usually $50) if you sign up for TekSavvy’s High Speed DSL 6 before September 30, 2015. The package comes in three flavours: 150 GB ($29.99/month) or 400 GB of usage ($32.99/month), with overage at 25 cents/GB; or unlimited ($39.99/month).

You should be able to use your current DSL modem on TekSavvy’s High Speed DSL 6 service. The process will be fairly simple and should result in minimal service interruption to most clients.

  • Call TekSavvy at 1-877-779-1575 or visit http://www.teksavvy.com/ to order High Speed DSL 6 and use offer code ebtech.

  • TekSavvy will walk you through their sign-up process and waive the setup fee.

  • Once they start the process to move you over, you will receive your TekSavvy account information, which will include DSL login information.

  • Update your modem with the new DSL login information provided to you. If you need assistance to update your modem, TekSavvy Technical Support would be pleased to help.

We encourage you to get the process started as soon as possible as service with EBTech will terminate at noon on August 14, 2015.

If you use your EBTech.net email address, we can forward your EBTech.net email to your new email address for $20/year. (Instructions to follow)

We assure you that you will be in good hands with TekSavvy and are confident that in the end, the inconvenience of the transition will be well worth it for you.

Business DSL Customers

Business DSL Customers

After nearly 21 years, EBTech will no longer be providing Internet access services to Sarnia Lambton. To support our valued customers with this transition and to limit interruptions where possible, we have engaged another great independent Internet service provider – TekSavvy – to assist.

As a customer of our DSL-based Internet access service, you can take advantage of TekSavvy’s awesome rates, friendly service and 24-hour technical support. For EBTech customers, TekSavvy will waive the activation fee (usually $50) if you sign up for TekSavvy’s High Speed DSL 6 before September 30, 2015.

If you are a business client, we encourage you to contact TekSavvy at 1-877-413-0529 (use code 'ebtech') to discuss how they can help you with your requirements in order to continue with your success. Customers getting similar Internet access from TekSavvy will not see an increase in rates and, for many, will see a cost savings - in addition to taking advantage of their advanced network and additional service offerings.

We encourage you to also consider TekSavvy's other services including their VOIP phone service - a capable, reliable and cost effective solution delivered by true experts in the field.

To ensure little disruption in service, contact TekSavvy before August 1 - service through EBTech will end as of noon on August 14, 2015 but the transition can take a week to complete.

PS Though you can save the $50 activation fee by contacting TekSavvy by September 30, 2015, we recommend calling before August 1. From our staff to you, thank you for many years of great business!

Wireless Customers

Wireless Customers

After nearly 21 years, as of July 31, EBTech will no longer be providing Internet access services to Sarnia Lambton. To support our valued customers with this transition and to limit interruptions where possible, we have engaged another great independent Internet service provider – TekSavvy – to assist.

During the coming days, our fixed wireless service will be assumed by TekSavvy (a local Chatham company) and join their popular and ever growing Sky Fi service. The transition will result in little interruption and only minor changes to the service you receive. We will update you as the process moves forward and inform you of any potential outages or changes required of you.

The full integration of our service into TekSavvy's leading Sky Fi service will take some time but, rest assured, will result in an increase in service and reliability in the coming months. TekSavvy's rates are competitive and their level of support and service is world-class and available 24/7. We are confident you are in good hands with TekSavvy.

More information on transitioning billing service will be provided in the coming days. From our staff to you, thank you for many years of great business!

Wireless customers need not call TekSavvy at this point. Once we have firmed up the migration dates, we will notify you on what you need to do. Your service will remain active during the transition.

Web/Hosting Customers

Web/Hosting Customers

After nearly 21 years, as of August 14th, EBTech will no longer be providing web hosting services to Sarnia Lambton. To support our valued customers with this transition and to limit interruptions where possible, we have engaged another great independent Internet service provider – TekSavvy – to assist.

Over the coming days, we will be working with TekSavvy to transfer websites hosted with us to their hosting service. For most customers, this will be a fairly seamless transition and will result in no noticeable disruption of service. Web sites will be moved to TekSavvy's servers on their extremely fast and redundant network which will provide increased reliability and greater speeds.

As the process moves forward, we will update you on what is required of you (changing of Payee, setting passwords, etc.) and we will keep you informed, via this email (and website) of any potential interruptions.

We are grateful that you have chosen to support EBTech and we thank you for your past support. We are confident that you will receive exceptional support and unsurpassed service from TekSavvy and that they will treat you with the care and respect that you deserve.

Note: If you wish to transfer your site away from EBTech and not have it moved to TekSavvy, contact webtransfer@ebtech.net - we will assist you based on your requirements/needs.

Dial-up Customers

Dial-up Customers

After nearly 21 years of servicing Sarnia, as of July 31, 2015 we will no longer be providing Internet access services. To support our valued customers with this transition and to limit interruptions where possible, we have engaged another great independent Internet service provider – TekSavvy – to assist.

TekSavvy offers a variety of Internet access options including dial-up, DSL and Cable Internet service options and would be more than capable to handle your requirements. To ensure that you have time to transition your service, we encourage you to contact TekSavvy at 1-877-779-1575.

Based out of Chatham, Ontario, TekSavvy is Canada's leading independent internet services company offering 24 hour tech support offered by industry professionals. We are certain that you will be well served by TekSavvy.

To ensure little disruption in service, contact TekSavvy before August 1 - service through EBTech will end as of noon on August 14, 2015.

From our staff to you, thank you for many years of great business!

@EBTech.net Email Addresses

@EBTech.net Email Addresses

With EBTech leaving the internet business we will be terminating our services by August 14, 2015. As a result of this pending change, emails to @ebtech.net email address will cease to be delivered. To continue to receive email addressed to @ebtech.net or @sarnia.com, we are offering to forward emails to new email addresses from now until July 1, 2016 for a fee of $20 (plus HST).

To have your email forwarded, visit our office to find out more information or call today at 519-332-8235.

In addition, if you currently are storing email on the EBTech.net mail servers, we recommend that you retrieve any email that you wish to keep because with the termination of service on August 14, 2015, access to that email will no longer be possible.